All orders can be cancelled until they are shipped. If your order has been paid and you need to change or cancel it, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
RefundsYour satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (60 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
- your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster).
Please contact us for refunds.
*You can submit refund requests within 1 day after the guaranteed period for delivery (60 days) has expired.
*COVID-19 update: DramaShoppe has been closely monitoring the updates relating to COVID-19 and have taken steps to protect our suppliers and customers. Our refund policy has been extended to 60 days due to possible delays with supplier shipping.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like custom products (such as special orders or personalized items). Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Please contact us and explain the reason for your return (with supporting pictures/documentation if needed).
If approved, you’ll be automatically refunded on your original payment method (minus the return shipping fee, for US orders, it's $5.95, non-US orders, $9.95).
Please remember it can take some time for your bank or credit card company to process and post the refund too.
If there are any questions or concerns about your order, please reach out to us!
Thank you for shopping at DramaShoppe! We appreciate your business.