Return Policy

Order cancellation

All orders can be cancelled until they are shipped. If your order has been paid and you need to change or cancel it, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.

Refunds

Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
  • You do not receive them within the guaranteed time (60 days not including 2-5 day processing)
  • You receive the wrong item
  • You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
  • your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
  • your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster).

Please contact us for refunds. 

*You can submit refund requests within 1 day after the guaranteed period for delivery (60 days) has expired. 

*COVID-19 update: DramaShoppe has been closely monitoring the updates relating to COVID-19 and have taken steps to protect our suppliers and customers. Our refund policy has been extended to 60 days due to possible delays with supplier shipping.

If there are any questions or concerns about your order, please reach out to us!

Thank you for shopping at DramaShoppe! We appreciate your business.