FAQs

How do I track the status of my order?

You will receive an email with a tracking number once your order has shipped. If you don't receive an email please contact us! Sometimes pieces of your order may be shipped out separately so they can get to you as soon as possible.

Is there buyer protection for my purchase?

Absolutely! Customer satisfaction is our #1 priority so if you don't receive your product within 30 days or if you're not completely satisfied with your purchase, please reach out to us!

What is included in your buyer protection?

Buyer protection assures you that your purchase is covered from click to delivery. So you can be confident when shopping on this site!

You are protected when:

  • The item you ordered did not arrive within the time promised.
  • The item you received was not as described.
  • The item you received that was assured to be genuine was fake.

Where does my item ship from? And how long does shipping take?

Most of our distribution channels are located in the US so the average shipping time is usually 5-10 days. We're in the process of working with international suppliers for our international customers so stay tuned! **Update, we now ship worldwide! For international orders, the average shipping time is 10-15 days.

How are you affiliated with DramaMLKY?

DramaShoppe is actually the rebranded store of DramaMLKY. The team at DramaMLKY decided that a dedicated shop and branding would help better serve the fans at DramaMLKY.

Still need more help?

Reach out to us!